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Selected work designing AI support systems for moments when getting help actually matters.
Meta / chat support
🙋♀️ One Support, Multiple Surfaces
Designed Meta One's end-to-end support experience, a unified entry point across multiple apps and an AI chat framework that scaled from conversational Q&A to agentic resolution.
Meta / AI Diagnosis
👂 What’s Up, Really?
Designed an AI-powered support experience across Instagram and Facebook that helps teens articulate what’s going on and find the help they need.
Microsoft / Copilot authoring
✍️ Author with Confidence
Designed an AI-assisted authoring experience that helps authors move from a blank page to confident survey creation by guiding question selection, framing, and intent.
Microsoft / Copilot summarization
🧠 Know What Matters
Designed an AI-generated summary experience that helps leaders interpret qualitative feedback quickly while maintaining transparency, context, and trust in automated insights.
HAYSTACK / DESIGN SYSTEM
📐 Setting the Foundation
